Smart and automated funnel

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Companies can increase sales by focusing their marketing efforts on certain groups and monitoring how customers interact with the brand online. One method to do this is by using ChatGuru's smart, automated funnel. The funnel module is a strategic model with several steps that can be used to query the complete customer experience. ChatGuru simplifies monitoring the development of a wide variety of operational procedures, including but not limited to sales, support, inquiries, service, product distribution, and more. The technology allows the company to track where each customer is in the purchasing journey, from getting a quote to completing the transaction. Thus, the ChatGuru funnel allows a company's sales team to develop strategies to attract, convert, sell and retain customers, recognizing the consumer's maturity phases related to the purchasing decision. It's worth noting that on our platform, businesses can not only give their funnel a custom name, but also decide the exact number of steps it will include, as well as what they will be called.

Even the most basic sales funnels often include stages like “service,” “quote provided,” “deal closed,” and “deal lost.” 4. Service rotation Using ChatGuru's customer service rotation , companies can better manage their customer service flow. As soon as the consumer initiates contact with the brand, the tool defines the distribution of calls. Rule settings allow you to decide which parameters should be applied. For example, whether or not to assign a ticket to an agent who is currently unavailable. This feature is useful to ensure that a customer is not abandoned if the assigned agent is temporarily off duty. Assigning a Industry Email List new status to an individual or group allows you to take them out of the loop without eliminating them completely from the equation. 5. Attendance status To keep track of customer conversations and service KPIs, businesses can use ChatGuru's customer service module. The service status tool makes it easy to see which customers have started a discussion but have not yet been responded to, as well as which are currently being served and which have been served previously.



There are five different service module statuses on the ChatGuru platform. Are they: open in service waiting sorted out closed Because statuses are integrated into the chat window, agents can make instant changes. 6. Message Scheduling The ability to schedule messages is just one of the ways our software helps organizations provide world-class assistance through WhatsApp. Through the feature, the attendant can plan the delivery of the message for a future time and date, even if they are not online at that time. In addition to saving time by eliminating the need to access the WhatsApp platform or application just to send a specific message, ChatGuru's message scheduling tool ensures that customers receive critical messages and notices without the attendant having to remember to do so. . 7. Quick responses Through a shortcut configured by the user or system administrator, messages can be sent to the chat for immediate response. At any time during the service, you can use this quick response function. Thus, our intelligent system will automatically fill in the requested information with a single command, eliminating the need for the attendant to type the complete answer.